Have questions about IKODIO? We're here to help. Reach out to our team and we'll get back to you as soon as possible.
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
(Western Indonesia Time - WIB)
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For urgent matters, please email us directly. Our support team will respond as quickly as possible.
Email UsQuick answers to common questions
Simply sign up for an account, complete the KYC verification process, choose your subscription plan, and start exploring our AI-powered stock predictions. We offer a free trial for new users to test our platform.
We accept major credit cards (Visa, Mastercard, JCB), Indonesian bank transfers, e-wallets (GoPay, OVO, DANA), and other local payment methods through our secure payment processors.
Yes, we implement industry-standard security measures including SSL/TLS encryption, secure authentication, and comply with Indonesian data protection laws (UU PDP). Your financial data and personal information are protected with bank-level security.
Yes, you can cancel your subscription at any time through your account settings. You'll retain access to paid features until the end of your current billing period. No refunds are provided for partial months.
No, IKODIO provides AI-powered predictions and analytics tools for informational purposes only. We do not provide financial advice or investment recommendations. All investment decisions are your responsibility, and we recommend consulting with licensed financial advisors.
Currently, IKODIO focuses on Indonesian bluechip stocks listed on the Indonesia Stock Exchange (IDX), including major banks, telecommunications, automotive, and consumer goods companies. We're continuously expanding our coverage.